Estimated Duration of Delivery
The delivery period is displayed on the product page. When the package will be delivered can be viewed on the "My Basket" page, i.e. after entering your delivery address and desired delivery company.
In the event that the ordered items cannot be delivered by the manufacturer, due to the manufacturer not being able to fulfil their contractual obligations, we have the right to withdraw from the order. The customer will be informed immediately.
Please note that our packages are dispatched from our warehouse in Austria, thus our Customer Support Team is not available on Austrian public holidays, nor are order processed or packages dispatched on these days.
Austrian Postal Service
In Austria the delivery is carried out by the Austrian Post. When an order is placed before Thursday 13:30 o'clock (CET) and all the ordered products are in stock, the order will be processed on the same day. Delivery in 1 - 2 working days is the general duration for parcels being shipped to Austria.
An order confirmation email is sent if the order placement is successful. The dispatch email containing the tracking number is forwarded to the email address provided once the order ships. The tracking number can be used to follow the tracking progress.
Depending on the delivery company selected, the tracking information may take up to 48 hours to be visible on the tracking page after the receipt of the dispatch email.
The estimated dispatch and delivery dates are displayed on the product pages and in "My Basket".
Our courier partners do their best to deliver orders in a timely fashion. However, unforeseen delays may occur due to weather or traffic conditions. We kindly ask for your patience and understanding in such cases.
Further information about receiving parcels can be found here.
*International customers can view more detailed tracking information when the tracking number is used on the Postal Service website for their specific countries.
We care about the environment, and so should you!
The filling material used is 100% biodegradable - and suitable for composting. Glass containers are wrapped in bubble wrap for extra protection against breakage.
Our boxes are made from pure carton and can be disposed of in waste paper refuse.
Delivery of Bulky Items
Bulky items are generally delivered via a mailing department (freight forwarder). In principle, items are delivered to the curb of the specified address. Delivery only occurs after an appointment has been scheduled. The freight forwarder will be in contact with the recipient telephonically.
Our goods are dispatched from Austria which is part of the European Union. For orders placed within the European Union, VAT is included in the total purchasing price. Thus the movement of goods is exempt from any additional customs and tax duties within the European Union.
Goods being shipped to Helgoland, the Canary Islands and Åland may incur additional taxing and custom duties as a result of special trade agreements that are in place.
In addition to UPS Standard Delivery, we also offer UPS Express Delivery. Orders placed by 13:00 (CET1) containing in-stock products can be scheduled using UPS Express. Thus, UPS Express Deliveries may reach their destination across Europe as quickly as the following working day.
Products that are not in stock can also be delivered using UPS Express. Delivery will commence as soon as the products are available.
UPS Express Delivery can be selected at checkout (regretfully, this option is not available for all countries). The surcharge is calculated depending on the point of delivery.
1Central European Time