Delivery & Dispatch

The delivery period is displayed on the product page. When the package will be delivered can be viewed on the "My Basket" page, i.e. after entering your delivery address and desired delivery company.

In the event that the ordered items cannot be delivered by the manufacturer, due to the manufacturer not being able to fulfil their contractual obligations, we have the right to withdraw from the order. The customer will be informed immediately.

Please note that our packages are dispatched from our warehouse in Austria, thus our Customer Support Team is not available on Austrian public holidays, nor are order processed or packages dispatched on these days.

Austrian Postal Service

In Austria your order will be delivered by Austrian Post. If you order by Thursday 13:30 o'clock and the ordered products are in stock, your order will be processed the same day. Delivery takes place on the same business day after dispatch.

Immediately after the successful entry of the order, you will receive a confirmation via mail. On the evening of the day of dispatch, you will then receive the dispatch confirmation with your personal tracking number. This allows you to track your parcel accordingly.

Depending on the shipping option you have chosen, the parcel tracking data may not yet reflect the latest status at the time you receive this email and the update may take up to 48 hours.

The estimated delivery date of your order will be displayed next to each product and also in the shopping cart.

You can find more information about the services for receiving packets here.

Of course, our delivery services always try to deliver the consignment as quickly as possible. Nevertheless, please understand that there may be delays in delivery from time to time, mostly due to weather or traffic conditions.

Same-Day Delivery

Vienna, Austria

Same-Day delivery is available through Veloblitz for the following postcodes: 1010, 1020, 1030, 1040, 1050, 1060, 1070, 1080, 1090, 1100, 1110, 1120, 1130, 1140, 1150, 1160, 1170, 1180, 1190, 1200, 1210, 1220, and 1230. To qualify for Same-Day delivery, orders must be placed by 12:00 p.m., the products must be in stock and the order must be paid for immediately via credit card, PayPal, Direct Debit or Klarna.

Same-Day delivery can be used for orders weighing up to 31.5 kg. Delivery takes place from Monday to Friday after 5 p.m. The environmentally-friendly deliveries arrive via bicycle couriers. You'll receive a confirmation by email immediately after your order is placed.

If the courier does not reach you at home after their first delivery attempt, they will call you using the phone number provided in your customer account to arrange a new delivery.

Graz

Same Day delivery is available through Veloblitz for the following postcodes: 8010, 8020, 8036, 8041, 8042, 8043, 8047, 8053, and 8055. To qualify for Same-Day delivery, orders must be placed by 1:30 p.m., the products must be in stock and the order must be paid for immediately via credit card, PayPal, Direct Debit or Klarna.

Same-Day delivery can be used for orders weighing up to 31.5 kg. Delivery takes place from Monday to Friday after 5 p.m. The environmentally-friendly deliveries arrive via bicycle couriers. You'll receive a confirmation by email immediately after your order is placed.

If the courier does not reach you at home after their first delivery attempt, they will call you using the phone number provided in your customer account to arrange a new delivery.

We care about the environment, and so should you!

The filling material used is 100% biodegradable - and suitable for composting. Glass containers are wrapped in bubble wrap for extra protection against breakage. 

Our boxes are made from pure carton and can be disposed of in waste paper refuse. 

Large or bulky items are generally delivered via a freight forwarder. Typically, orders are delivered to the curb of the delivery address. The forwarding company will contact you over the phone to schedule the delivery. Deliveries can only be made by appointment.

Our goods are dispatched from Austria which is part of the European Union. For orders placed within the European Union, VAT is included in the total purchasing price. Thus the movement of goods is exempt from any additional customs and tax duties within the European Union.

Please note:

Goods being shipped to Helgoland, the Canary Islands and Åland may incur additional taxing and custom duties as a result of special trade agreements that are in place.

If the order exceeds 70kg, the cost of the additional weight is added. This means that if the order weighs 80kg, the cost is the sum of 70kg plus 10kg. For example, if the order weighs 143kg, the amount to be paid is the cost of 70kg plus 70kg plus 3kg.

With our logistics partners we offer you, in addition to the standard shipping methods, the possibility of express delivery. Products that are in stock and ordered by Thursday 13:30 o'clock can be sent express at your request. This means that you will receive your parcel in all European conurbations on the very next working day!

Products that are not in stock can also be delivered by express. Delivery will be made as soon as the products are in stock.

You will find the selection for express ordering in the ordering process - here you will be offered this option. (Unfortunately, this service is not available for all countries.) The surcharge for express delivery is individual depending on the delivery location.